Customer Satisfaction / Money Back Guarantee
We stand behind the quality and effectiveness of all products sold through www.generalecologycanada.com. If you are not fully satisfied with your purchase, simply return* it to the The Environmental Technology Group within 30 days, unused and undamaged, for a FULL REFUND of purchase price.
Every SEAGULL® IV Purification System stainless steel pressure vessel is warranted for ten years, from the date of purchase, to be free from defects in materials and workmanship when installed and operated according to General Ecology, Inc.’s detailed instructions. Accessories, electronic components and faucets are warranted for one year from the date of purchase.
All other products available on www.generalecologycanada.com are covered by their respective manufacturer’s warranty. If you have questions about the warranty on any product, please enquire before you buy.
For warranty service, please contact The Environmental Technology Group. This warranty does not apply to damage to any products resulting from accident, misuse, tampering, corrosion, modification or incorrect installation. Cartridge capacity and performance will vary depending upon water characteristics and for this reason, specifically are not covered by this warranty.
No order or product may be returned for a refund or for a warranty claim without the prior approval of The Environmental Technology Group. Please contact us for return instructions before returning any order or product. Unauthorized returns will be refused.
All cost associated with returning a product for a refund or for a warranty claim are the responsibility of the buyer and will not be refunded by The Environmental Technoloygy Group. If there was an error in your order, The Environmental Technology Group will happily cover the cost of returning the order to us.